Chatter management software

Shifts: who answered at 02:40

• The start and end of the shift, the creator accounts assigned to it, the revenue earned during it.
• Shift-based access: outside their own shift an employee cannot open a creator account — that is a separate permission.
• A shift report the manager checks.
• The handover: what was left unsaid and who was promised what.

When shifts are kept in the software, the argument over “that was my sale” is settled by a report.

Roles and access

Every chatter has their own Neon account; they do not need creator account passwords — the session is stored on the server encrypted. There are 171 permissions, so a role can be built precisely: a trainee sees one creator account and no money, a team lead sees their own team, an administrator sees everything.

Someone who leaves loses access straight away, and there is no need to change passwords on the platforms.

Which metrics to judge by

Judging a chatter on revenue alone is unfair: a lot depends on the creator account and the time of day. Neon Hub counts 19 metrics for every employee, and you can look at them by shift — that is, compare like with like:

• reply time — the main quality metric;
• revenue per shift and per hour;
• PPV conversion: how many of the ones sent were opened;
• average spend and revenue per paying fan (ARPPU);
• the share of messages from scripts and with an AI suggestion;
• the number of messages and conversations — as context, not as a goal.

Scripts and templates

Templates sit at hand in the chat: folders, search, the fan's name inserted automatically, a price and media from storage. A working script is not a wall of text but a staircase: the introduction, the warm-up, the offer, handling a no, winning them back. Neon Hub templates are stored on the employee's computer, which makes them easy to adapt to a particular model.

Message Guard will not let a message with a banned word go out — including spellings like “t e l e g r a m”; the agency sets the word list and the allowlist.

AI as the chatter's assistant

AI suggests the phrasing, translates incoming messages and holds the tone when a shift runs long. There is a fan profile built from chat history, 10 reply modes and translation into 21 languages. A human sends the message: the platforms expect a live chatter, and the agency is responsible for the text.

How to onboard a new hire

1. Day 1. An account, the trainee role, one creator account, access to scripts, no mass messages.
2. Days 2–3. Working in a pair: the team lead checks messages before they go out.
3. Days 4–5. A shift of their own with limits on prices.
4. End of the week. A review by the numbers: reply time, conversion, mistakes in tone.

Training materials are best kept in the Academy inside the personal account — with knowledge checks, so that “read it” is not the same as “understood it”. You can look for people in the same place: specialist profiles show experience and reputation.

Frequently asked questions

Try it

Run one real week of your team through the software: seven days free per creator account, with no card. About Neon Hub · pricing · a breakdown of chatter teamwork.